Returns Refunds and Exchange Policy
We offer you a 100% Satisfaction Guarantee within the first 30 days of your purchase.
- Wrong Size? We will replace it.
- Don't like the style? We will refund your money.
- Damaged item? We will send you out a fix.
Email us at info@TrendyBracelets.biz your order number and, if damaged, a photo of the damaged product and we will work to resolve our issue. Please continue reading for more details.
RMA (Return Merchandise Authorization)
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All packages, whether a Return, Refund, or Exchange, must be shipped with an RMA clearly written on the label If there is no RMA on the label, your request will not be granted.
In order to obtain a valid RMA, you must contact info@TrendyBracelets.biz. Make sure to include your original order number and reason why you wish to Return, get Refunded, or Exchange your item. If your item is damaged or defective (yes, it does happen), please include a photo of the damaged bracelet. We try to control product quality and seeing where the damage took place is important.
All return packages must be mailed to
FSD dba Trendy Bracelets
Oceanside, CA 92052
You should consider using a trackable shipping service or purchasing shipping insurance. This is so we both can know where your product is at. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will use the same class of mail delivery service you selected when you first purchased your product.
Please note, we understand if a product isn't as expected when you receive it. We also understand that certain products are prone to more damage than others (such as our slip knot bracelets - please read our Stuff to Know page). We tend to be very liberal as long as our policies are not abused. We respond to EVERYONE within 48 hours, but try to do it more quickly. We want satisfied customers. We try to operate by the policy, if you don't love our bracelets, we want you to love our customer service.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable). These situations may include any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@TrendyBracelets.biz.
Exchanges (if applicable)
We only replace items if they are defective, damaged or if the client requires a different style or size.
We would love to say 100% of our products are perfect. Like any product you purchase (clothing, food, cars, electronics, etc), there will be a small percentage that will be defective and we appreciate your patience as we work through the situation. We work hard to develop products that will last. If you have a product that is defective, email us at info@TrendyBracelets.biz. Please include your order number and a photo of the defective product. Most of the time, we will not require a defective item be sent back.
We have reference pages that show you how to use and care for your products. Please read our Stuff To Know blog. This is important material for the care of the leather and especially the for the slip knot bracelets.
Refund of Shipping Fees
Often times, the order is placed with an incorrect address. When we get the warnings that an address is not in the USPS deliverable range, we will reach out to the client with an email or phone call if that is available. If the client is not reachable or does not respond, we will ship the package to the address they submitted. If the USPS returns the package, we will not refund the shipping cost. Likewise, if the package is to be resent, we may request additional payment of postage. This may seem like a petty thing, but postage is expensive. Please make sure your shipping address is correct to avoid delivery delays or worse, your package not being delivered.
On all refund requests, if you paid for special mail services (USPS Priority, USPS Priority Express, etc), we will not refund the shipping fees.